Testimonies

  • "I worked with Stephanie on a number of projects for the FCDO and learnt a lot about service design from her during our time together. She was always extremely professional, very effective and a joy to work with. Steph was able to foster the relationships with stakeholders to get the information needed to construct a transformative service redesign and keep the client happy."

    — Lead Engineer at Caution Your Blast

  • "I worked with Steph as part of a team working through a number of tricky problems on a complex government service delivered globally. Taking the lead on user research and service design she quickly built a great rapport with the client team and earned their respect with the quality and rigour of her work. Importantly she is a strong communicator and was able to present research, designs and ideas in a clear and impactful way. Above all, Steph was a fantastic team member and a pleasure to work with."

    — Delivery Manager at FCDO

  • "I was immediately impressed when I first worked with Stephanie. She has all the attributes that make a true professional and the skills to deliver excellent UX including the most important attributes for a professional in UX - those that are much harder to learn - such as great positivity and amazing social skills. She is a great colleague, one I would always recommend."

    — Senior Service Designer at Ministry of Housing, Communities and Local Government

  • "I’ve had the pleasure of working with Steph for several months on the digitisation of the Export Insurance Policy at UKEF. Steph is a hard worker, a fantastic service designer and has been an asset to the team. Steph has produced high quality designs often within tight deadlines and this has only been achieved due to her hard work and collaboration skills. Any team will be lucky to have her."

    — Lead Product Manager at UK Export Finance

  • "Stephanie was a user research mentor and close colleague during a 12 month digital transformation project at Kingston and Sutton Council. Over that time Steph’s work led to the successful introduction of user research as a discipline across the shared digital service. Her expert knowledge of user research, and clear and confident leadership helped internal staff to quickly adopt an agile, user centred design approach. Thanks to Steph’s guidance, I learned practically everything I know now about user research."

    — User Researcher at Kingston Council

  • “I worked with Stephanie on an alpha project for the Energy Performance of Buildings Register. As part of the project we were required to engage a variety of users including those with access needs and low digital literacy. Stephanie’s compassion, ability to adapt, attention to detail and willingness to jump into a difficult situation made collaboration effortless. In the short but intense project she proved herself to be a highly adaptive and capable user researcher.”

    — Senior User Researcher at Ministry of Housing, Communities and Local Government

  • “I worked with Stephanie on a project conducted for the UK Department of International Trade. Stephanie was incredibly dedicated as she helped guide us through several rounds of extensive user testing and content iterations. She brought the perfect balance of dynamism, strategic insight and patience to the team. She was able to spot potential issues in the planning stages and quickly come up with solutions to ensure the project stayed on time but pulled as much insight as possible from the process.”

    — Director of Government Projects at GovRisk

  • "Stephanie worked with Cogworx as a Service Designer as part of our team at UK Export Finance, working on a new service for Export Insurance. From the start Stephanie was professional, pro-active and a pleasure to work alongside. Stephanie is a passionate advocate for user-centred design and works well with stakeholders, communicating and presenting ideas confidently. As well as working on service design artefacts such as user journey maps and service blueprints, Stephanie picked up the role of UX designer as well as we moved into Alpha and Beta, rapidly creating designs and prototypes in Figma. She also played an active role in user research sessions. Working alongside our user researcher and content designer, Stephanie was a key part of a brilliant UCD team, tightly-integrated with UKEF's own team members and developers, resulting in a high cadence of design work and delivery. We hope to work with Stephanie again."

    — Service Design Lead & Co-Founder at Cogworx

  • "Stephanie is a great Service Design Leader, demonstrating passion for deep understanding of the topic she works on. She is very well organized, ensuring problems are perfectly structured and the scope is well defined, enabling efficient project coordination. She addresses both technically-oriented challenges, as well as end-user expectations for project deliverables. She is a remarkable team player and very pleasant to work with, that I was lucky to experience."

    — Data Analyst, Accenture (team mate at bp)

  • "I’ve worked with Stephanie on multiple projects - she has a great care and passion; It has always been a seamless pleasure to collaborate and combine development, design and business requirements. As a developer with nearly 15 years of experience and working with many other great designers - I thought I had a very good grasp on user needs, design, content design and user testing, until I worked with Stephanie - she really knows her stuff! Stephanie is also a great presenter. Very good at digesting complex user scenarios/requirements, exploring solutions and then presenting different options whilst explaining the why’s, how’s and what we could or shouldn’t do. I also really enjoyed working with Stephanie on defining (for many things), the “simplest solution for MVP” that meets the user need and minimises development time, whilst also proposing how the solution can be iterated in future versions. I would not hesitate to work with Stephanie again - anyone would be lucky to have her in their team."

    - Lead Developer, UKEF

  • "I worked with Steph on the Digital Modernisation of EXIP project at UKEF and she was a tremendous service designer, giving her very best to every bit of the user journey. She is dedicated to producing good quality work and understands the importance of user centred design (UCD) in a digital service; ensuring that every design of the service meets the user’s needs and Government Digital Service Standards. She is a great team player who is keen and willing to help out on every aspect of the project - participating in user research, content design and even analysis. I highly recommend her skill set and wealth of knowledge within the UCD space and digital service delivery."

    - Senior Business Analyst, UKEF